Privacy Policy Overview Statement
Committed to protecting user privacy in Australia
Introduction to Our Privacy Standards
We are dedicated to safeguarding your personal data. This means transparent collection, minimal use, and regular review of privacy practices.
This policy explains how we collect, process, and protect information about our users and visitors. Your privacy rights are respected at all times.
Data Collection and Use
We collect data provided directly or automatically, only as needed for site operation, consultations, or improvement.
Information Provided by You
- • Full name entered when contacting us.
- • Contact details including email and phone.
- • Inquiry content and communication preferences.
- • Advisor feedback and responses during consultations.
- • User feedback or testimonial submissions.
Automatic Data Collected
- • Browser type and device information.
- • Pages visited and visit times.
- • IP address for session integrity checks.
- • Cookies and similar technologies use.
- • Error logs for troubleshooting site issues.
Purpose of Data Use
Collected data is used solely to operate, maintain, and enhance our services, or to respond to your queries.
- • Providing requested guidance or information.
- • Responding to your inquiries effectively.
- • Improving website safety and functionality.
- • Offering relevant consultation follow-ups.
- • Maintaining analytics for quality control.
- • Ensuring communication preferences are actioned.
- • Detecting and resolving technical issues.
Our Commitment: We do not sell, trade, or rent any personal information. All handling aligns with Australian privacy laws.
Data Sharing and Disclosure
Information is never sold and is only shared with your consent or when required by law or regulation.
Authorised Service Providers
Select third parties may process data solely for operating our services, always under confidentiality requirements.
Legal Obligations and Compliance
We comply with all Australian data laws and cooperate with lawful requests.
Anonymous Statistics Only
Only aggregate data is used for reporting and improvement. Personal identity remains protected.
Your User Privacy Rights
You can access, modify, or request deletion of your data by contacting us. All requests are handled promptly and fully.
- • Get a copy of your information held here.
- • Request corrections to any inaccurate data.
- • Have data deleted on request.
- • Receive your information in a portable format.
- • Object to processing in certain circumstances.
- • Request to limit how data is processed.
Reach out to our privacy team at any time to discuss, amend, or review your information.
Our Security Measures
Reasonable and industry-approved protections are in place to shield your information from loss, misuse, or unauthorised access.
Technical Safeguards
- • Encrypted data transmission and storage.
- • Strict access controls for user data.
- • Frequent system vulnerability tests.
- • Incident monitoring and risk review.
Organisational Protections
- • Staff training in privacy and data handling.
- • Regular policy reviews and audits.
- • Clear policies for handling complaints.
- • Role-based access to sensitive details.
Data Retention Policy
Personal data is kept only as long as needed for the purposes described, or as required by law and regulation.
- • Stored for active contact or consultation.
- • Retained for feedback and improvement uses.
- • Held for ongoing support or interactions.
- • Kept only in compliance with statutory obligations.
- • Used strictly with your consent; never sold.
When no longer required, records are destroyed or de-identified.
International Data Transfers
We aim to keep all data within Australia. If transfers are necessary, protection is ensured by law and policy.
- • Legal basis for all transfers in place.
- • Adequate safeguards for sensitive details.
- • Consent requested before any overseas transfer.
- • Regular risk assessments of providers.
How We Use Cookies
Cookies are only used per your consent, enabling secure logins, custom settings, and analytical insights.
Types of Cookies Employed
- • Operate core website features and protect your session.
- • Track usability for site improvement.
- • Enable your preferred language and settings.
- • Improve functions like chat, search, and navigation.
Cookies not required for operation can be managed or revoked via browser or on-site settings.
Policy Changes and Notifications
If our privacy statement changes, users will be notified through site posts or email if practical.
- • Change notices on website banner.
- • Summary of updates in news feed.
- • Direct email for critical notifications.
- • Update log with revision history.
Continued use after updates equals acceptance of new conditions.
Contact for Privacy Inquiries
Direct any questions to our dedicated privacy officer using the details below.
novexalitho
365 Little Collins St, Melbourne, VIC 3000 Australia
Phone: +61.8.1000.8683
Email: content@novexalitho.com
Policy updated September 21, 2025.
Applies from September 21, 2025.